Card Payments

Getting Started with End-of-Day Closure

What is an end-of-day closure? When you use your card machine, a daily session is initiated to record transactions. Each day, starting at 5 am GMT, the system automatically concludes this session, a process we call end-of-day closure or daily closure. ​ Can I change the daily closure hour? In Teya,

How To Change the Manager PIN?

Changing the Manager PIN Changing the Manager PIN on your card machine is quick and easy. To get started, you will need your current 4-digit PIN and the new one you want to set. ​ Step 1: Tap the Menu located in the upper left corner. ​ Step 4: Choose Change Manager PIN. ​ Step 2: Select Device sett

Refunds Troubleshooting

Why can’t I process refunds? If you see the error message: "Your balance has reached its negative limit", it means your account has a negative balance. For more information on negative balances, please refer to this page. How can I resolve this issue? To resume processing refunds, complete more tran

Safeguarding of Merchant Funds

How does Teya ensure that customer funds are not misused? Teya is an Electronic Money Institution authorised by the Financial Conduct Authority, and as such, is subject to strict regulatory requirements, including extensive safeguarding obligations. This includes opening separate bank accounts for s