Transactions

How To Enable Pay by Link Payments?

Are you interested in activating Pay By Link in your card machine? Walk through the process below and kickstart your ability to receive remote payments.​ Enabling Pay By Link Whether you are using a Pax or a Sunmi device, enabling Pay By Link is easy. Just follow these steps: Step 1: Tap the Menu lo

Troubleshooting Pay By Link Transactions

Welcome to Teya’s troubleshooting guide on Pay By Link transactions, designed to help you resolve common issues encountered while using this feature. Here, you will find step-by-step instructions on how to address concerns before seeking specialist help. I’m unsure of my Pay By Link Transaction stat

How To Refund a Pay By Link Transaction?

Refunding a Pay By Link transaction follows the same process as refunding a transaction made on a card machine. Simply follow these steps to complete a refund: Step 1: Tap the Menu located in the upper right corner. Step 5: Press Issue Refund. Step 2: Select Transactions & Refunds. Step 6: Input the

Checking a Pay By Link Transaction Status

How to check a Pay By Link Transaction status? If you have completed a Pay By Link transaction and wish to check its status, simply follow these steps: ​ Step 1: Tap the Menu situated in the upper right corner. Step 4: Locate the desired transaction using the search bar or scrolling through the scre

How To Accept Pay By Link Payments?

Accept Payments and Share a Pay By Link Once you have enabled Pay By Link and set an expiration time, you are all set to start accepting payments via email or SMS. See how below: ​​ Accepting payments via SMS Step 1: On the main screen, enter the desired amount and tap Next. Step 4: Enter the recipi

How To Refund a Transaction Using Teya Business?

If you wish to issue a refund using your mobile app, you can easily do so by following these steps: Open the Teya App on your mobile phone. Sign in using your Teya ID credentials if required. Tap the Transactions button located at the top of the screen. Find the transaction you want to refund by scr

Getting Started with Refunds

What is a Refund? A refund occurs when a transaction is returned, and funds are restored to a customer’s bank account after making a purchase. Do customers need to be physically present for refunds? No, customers don’t have to be physically present for refunds to be issued. You can process them remo

Refunds Troubleshooting

Why can’t I process refunds? If you see the error message: "Your balance has reached its negative limit", it means your account has a negative balance. For more information on negative balances, please refer to this page. How can I resolve this issue? To resume processing refunds, complete more tran