Settlements

Settlement Reports

What are settlement reports? Settlement reports are a free tool designed to help you seamlessly manage your daily and monthly operations. These reports show your business transactions, like earnings and deductions, for each settlement cycle. ​ Daily Settlement Report Monthly Settlement Report When w

Why you haven't been paid your settlement

Settlement Status For a live status of your payment, you can log in to the Business Portal to check the settlement status in real time. If your settlement status is Processing or Paid you will receive the amount the same day, between 8am and 5pm (every business day). If your settlement status is Pos

Settlement Cycle

The payment cycle refers to the operation of processing a financial transaction, from the moment you accept card payments on your Teya device until the moment funds land in your account. At Teya, the cycle can be divided into three stages: ​ Authorisation: When you take a card payment and a transact

Negative Balance

What is a negative balance? A negative balance occurs when your total deductions from fees, chargebacks, or refunds exceed the total amount transacted on any given day. When your account has a debit balance there are no funds to be paid and you won't receive a settlement until: Your transactions are

Settlement Report Troubleshooting

Welcome to Teya's troubleshooting guide for settlement reports. If you are experiencing difficulties with this feature, don't worry! Below, you will find steps to address common concerns before seeking specialist assistance. I did not receive my settlement report Daily settlement reports are sent ac

Manage Communications Preferences

At Teya, we want to ensure that your communication preferences are respected and you receive only the information that is important to your business. If you decide that you no longer wish to receive settlement reports via email, you can easily opt-out. Simply contact our CR team via chat or WhatsApp