Why you haven't been paid your settlement

Settlement Status

For a live status of your payment, you can log in to the Business Portal to check the settlement status in real time.

If your settlement status is Processing or Paid you will receive the amount the same day, between 8am and 5pm (every business day). If your settlement status is Postponed or Balance Forward this may be because:

You’re a new customer and we need to verify your identity

After we have successfully completed our checks, you should receive your settlement the next business day.

We have the wrong payment details on file

Please log into Teya Business and check your bank details are correct.

It's the weekend or a bank holiday

Settlements are paid out on each following business day, Monday to Friday, meaning you will not receive settlement payments on Saturdays, Sundays, or bank holidays.

There are technical issues

System outages, connectivity problems, or glitches in the payment processing infrastructure might cause a longer-than-normal settlement delay. We will let you know in advance should there be a planned outage. If you have any further queries, please get in touch with our customer support team via chat or email, or call us on +44 1283 896 876.

Your transactions have fallen below a minimum settlement amount

It’s possible that your transactions may have fallen below the threshold. This is the contractual minimum amount of transactions you should have in a day, to be settled the following day (currently set at £15). Don’t worry, this doesn’t mean you will lose your money! Your settlement payment is only postponed until the next business day when your transaction value exceeds the minimum settlement amount.

You have outstanding debt with Teya

You won’t receive a settlement if you owe a debt to Teya, e.g. terminal rent, monthly fees, etc. If this is the case, you can choose to repay your debt immediately or wait for the debt to be repaid from your daily settlements. As soon as your debt is repaid, your daily settlements will recommence as usual.

Why has my transaction been declined?

There are various reasons a transaction may have been declined. Please visit this page to learn more.