Printing Receipts Troubleshooting
Updated
Welcome to Teya's troubleshooting guide for printing receipts on your card machine. If you are experiencing difficulties with this feature, don't worry! Below, you will find step-by-step instructions to address common concerns before seeking specialist assistance.
Battery running lower than 15%
The most frequent reason for card machines failing to print receipts is low battery power. If your device has 15% battery remaining or less, it will interrupt receipt printing until recharged.
Misplaced Til Roll
Occasionally, the receipt printing issue (not printing or printing blank) arises from incorrectly inserted till rolls.
Low or No Till Roll
When the till roll ends, your card machine won’t print receipts. Refer to this article for instructions on replacing the till roll.
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